Industry Reports

Published on: 07/24/2020
As the pandemic swept across the globe, BPO & contact center service providers quickly mobilized to enable work-from-home solutions to its highly dispersed workforce and client base.
Published on: 07/15/2020
The pandemic has uncovered lapses in IT capabilities, presenting a heightened necessity for digital transformation and remote workplace support services across all sectors.  As companies reemerge and are introduced to the new normal, IT services and support solutions are needed to foster robust remote capabilities, albeit with different bandwidth and geographic reach.
Published on: 06/26/2020
Companies have responded to COVID-19 through liquidity preservation and cost reduction initiatives, including hiring freezes, layoffs, and reduced discretionary spending. As states begin to reopen, businesses are operating lean and demand for flexible labor is expected to rise as companies focus on labor cost efficiency and cost control.
Published on: 06/01/2020
As the world begins to unwind lockdown measures, organizations have shifted emphasis toward establishing protocols and best practices to ensure workplace safety. Considerations such as overcrowding in communal areas and foot traffic management may result in facilities implementing advanced controlled entries and exits, occupancy limits, and real-time tracking systems.
Published on: 03/03/2020
 In 2019, merger & acquisition activity was robust with 274 transactions announced or completed, significantly outpacing 2018 levels by 35.6%.
Published on: 02/03/2020
Uncertainties surrounding the impending global economic and geopolitical outlook have prompted acquirers and sellers to explore merger and acquisition (M&A) opportunities while the market remains flush with financing and subsequent deal activity.
Published on: 12/16/2019
Persistent growth in the Human Resources & Staffing Services industry has been fueled by a historically tight labor market, marked by notably low jobless claims, as employers seek workforce solutions providers to efficiently hire and retain qualified talent.
Published on: 12/09/2019
Deal activity in the Interconnect Components industry has been fueled in part by buyers and sellers seeking to complete deals in the current sellers’ market while faced with the political uncertainty of the impending election.
Published on: 11/08/2019
The proliferation of digital consumer channels and an increased focus on delivering high-quality and efficient customer experience solutions have fueled demand in the Business Process Outsourcing (BPO) & Contact Centers industry.
Published on: 11/04/2019
Connected physical infrastructure utilizing Internet of Things (IoT) and artificial intelligence (AI) technologies provides greater threat detection, access control capabilities, and data collection, while also increasing the potential attack surface vulnerable to cybersecurity threats.

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