Business Process Outsourcing & Contact Centers - Executive Summary Q4 2019

Published on: 11/08/2019

The proliferation of digital consumer channels and an increased focus on delivering high-quality and efficient customer experience solutions have fueled demand in the Business Process Outsourcing (BPO) & Contact Centers industry.  Capstone Headwaters’ Q4 BPO & Contact Centers Executive Summary is available for download below, and includes commentary on the following:

  • Industry Overview
  • Buyer Breakdown
  • Nearshore Operations
  • Notable Transactions

To learn more about the content of the report, please reach out to Managing Director Bob Balaban.

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Key Contacts

Bob Balaban

Managing Director

Jordan Houtz

Senior Vice President