The proliferation of digital consumer channels and an increased focus on delivering high-quality and efficient customer experience solutions have fueled demand in the Business Process Outsourcing (BPO) & Contact Centers industry. Capstone Headwaters’ Q4 BPO & Contact Centers Executive Summary is available for download below, and includes commentary on the following:
To learn more about the content of the report, please reach out to Managing Director Bob Balaban.
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