Capstone Headwaters has published its July 2020 Business Process Outsourcing (BPO) & Contact Centers report, available for download below. As the pandemic swept across the globe, BPO & contact center service providers quickly mobilized to enable work-from-home solutions to its highly dispersed workforce and client base. The transition to remote work has introduced a new reality that not all physical facilities are necessary to maintain productivity. This realization will not eliminate onshore and offshore contact centers, but the new normal may entice a hybrid of remote and brick-and-mortar workforces.
Report contents include:
To learn more about the report or Capstone’s range of advisory services, please contact Managing Director Bob Balaban.