Industry Reports

Published on: 11/08/2019
The proliferation of digital consumer channels and an increased focus on delivering high-quality and efficient customer experience solutions have fueled demand in the Business Process Outsourcing (BPO) & Contact Centers industry.
Published on: 11/04/2019
Connected physical infrastructure utilizing Internet of Things (IoT) and artificial intelligence (AI) technologies provides greater threat detection, access control capabilities, and data collection, while also increasing the potential attack surface vulnerable to cybersecurity threats.
Published on: 10/07/2019
Steady corporate earnings, increased personalized and targeted marketing efforts, and the heightened emphasis on customer experience have supported elevated levels of deal volume in the Marketing Services industry. Operators in the space have targeted scalable businesses to achieve economies of scale, acquire key relationships and contracts, and enhance technology and capabilities.
Published on: 09/20/2019
The Human Resources & Staffing Services coverage report report discusses the increased demand in the Human Resources and Staffing Services industry which has been driven by heightened labor force participation and shortages of qualified talent.
Published on: 09/04/2019
With 61 announced or closed acquisitions year-to-date, the Value-Added Distribution industry has outpaced 2018 deal activity.  Resiliency towards potential economic softening and the gradual adoption of interconnected digital technology systems provides the market with a stable and attractive performance trajectory.
Published on: 08/19/2019
The Energy Management Services (EMS) industry has received strong demand from industries, businesses, and individuals who seek to reduce energy spending and has benefited from the on-going deregulation of the Energy sector under the current White House Administration.
Published on: 08/16/2019
Dynamic market tailwinds such as the adoption of internet of things (IoT) technologies, comprehensive bandwidth solutions, and big data analytics in industrial & manufacturing and network operations have driven the evolution of the Interconnect Components industry.
Published on: 08/06/2019
For the fourth consecutive year, results of the American Water Works Association’s State of the Water Industry Report revealed that the renewal and replacement of the aging water and wastewater infrastructure is the top issue facing the water industry, according to respondents. Industry operators and experts agree that our nation’s water and wastewater infrastructure is aging and overburdened, and that investment is lagging, as evidenced by the findings of the report as well as by the D grade issued in the American Society of Civil Engineers’ 2017 Infrastructure Report Card.
Published on: 06/21/2019
Through the beginning of June 2019, there have been 19 announced or closed transactions in the Call Center industry, consistent with year-to-date levels in 2018. Strong buyer interest in the industry has been supported by profit margin expansion and robust demand among US firms for outsourced customer service operations. 
Published on: 05/31/2019
Historically low unemployment levels and a tightening labor market has provided solid growth opportunities for the Human Resources (HR) & Staffing Services industry in 2019. Additionally, younger employees are changing jobs more frequently and seeking nonconventional options such as remote or contract work which has also driven demand for workforce management tools and staffing services. 

Pages