Call Centers - Coverage Report Q2 2019

Published on: 06/21/2019

Through the beginning of June 2019, there have been 19 announced or closed transactions in the Call Center industry, consistent with year-to-date levels in 2018. Strong buyer interest in the industry has been supported by profit margin expansion and robust demand among US firms for outsourced customer service operations. According to IBISWorld, telemarketing & call center profit margins have increased 36.7% since 2010, driven by increased demand, heightened levels of retail and e-commerce spending, and decreased operating costs due to technological advancements.

 

Key Contacts

Bob Balaban

Managing Director

Jordan Houtz

Senior Vice President